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Shipping & Returns

Purchaser acknowledges that when placing an order on the Proceq Asia Pte. Ltd. ("Proceq Asia") e-shop:

A. The placing of the order signifies the Purchaser's assent to place said order at the Proceq Asia e-shop and that the order will be deemed accepted only upon successful processing of the order by Proceq Asia.

B. The Purchaser stating its full name in writing when requested to do so by the Proceq Asia e-shop constitutes a signature to contract.

C. The Purchaser has the full authority to enter into the contract for such entity, and such grant of authority was indicated by the Purchaser by its placement of the order through the Proceq Asia e-shop.

Shipping within the Singapore:

Proceq Asia will deliver to the agreed destination when provided with proper information by the Purchaser. Handling charges are included in the delivery.

Shipping outside of the Singapore:

All sales are Ex-work shipping point unless otherwise agreed to in advance and in writing by Proceq Asia. All orders will be shipped via prepaid and add unless otherwise specified by the Purchaser or Proceq Asia. Proceq Asia will ship freight collect when provided with all necessary, specific and detailed information by the Purchaser. Handling, packing and insurance charges are not included in the shipping charge unless otherwise agreed to in advance and in writing. Title to merchandise shall immediately transfer to the Purchaser upon delivery to the carrier. Loss or damage in transit is the sole responsibility of the Purchaser. Export fees, duties, taxes, and customs clearance are also the sole responsibility of the Purchaser. Proceq Asia will use reasonable endeavors to provide assistance with information needed for processing claims.

Partial shipment:

Proceq Asia reserves the right to make partial shipments at its own discretion unless instructed otherwise in writing by the Purchaser.

Payment terms:

All payments to Proceq Asia must be made in Singapore Dollars (SGD) by either:

A. Wire Transfer - Transfer must be made to Proceq Asia and confirmed for the full purchase amount (merchandise and shipping) prior to shipment. Please contact us at Tel: +65 6382 3966 or Fax: +65 6382 3307 for further clarification if necessary.

B. Cash on Delivery - For transactions made within Singapore only.

Return Policy:

Proceq Asia will only accept return of purchased merchandise for cash refund or credit under the following conditions -

A. There will be a 15% restocking fee (S$50.00 minimum) charged to the transaction.

B. Goods must be returned to Proceq Asia within 30 days of the date of the original shipment.

C. All freight, duties, customs, and other related shipping charges for the returned merchandise are to be borne solely by the Purchaser. Shipments made freight collect will be rejected.

D. Merchandise must be returned properly packaged in new, saleable condition, along with original packaging and all accompanying documentation, accessories and certificates.

E. Purchaser has confirmed return authorization directly with Proceq Asia.

F. Merchandise consists of regular catalog items only . Special order items cannot be returned.

G. All returned merchandise is subject to inspection by Proceq Asia. Proceq Asia reserves the right to refuse return of any merchandise that is used, damaged, or not part of the current published price list. In the case that Proceq Asia does not accept the returned merchandise, reasonable attempts will be made to notify the Purchaser and the merchandise will be returned to Purchaser as they were received by Proceq Asia. Damaged merchandise that can be restored to its original condition and thus accepted for return will be evaluated on an individual basis. The Purchaser will be advised by Proceq Asia of additional expenses for the repair and restoration of the returned item. After approval by the Purchaser, all additional expenses will be charged to the Purchaser in addition to the return fee of 15%.

Change of Terms:

The acceptance of any order by Proceq Asia is subject to Purchaser's assent to all of the terms and conditions set forth herein. The Purchaser's assent to these terms and conditions shall be presumed from the Purchaser's placement of an order through the Proceq Asia e-shop. Any and all other terms and conditions are expressly rejected, and no addition or modification of terms and conditions shall be binding without the prior agreement of Proceq Asia in writing.

Complete Agreement:

The terms and conditions in the Proceq Asia e-shop web site, incorporated herein by reference, including forms, acknowledgements, quotations, invoices and sales terms and conditions constitute the entire and exclusive agreement between the Purchaser and Proceq Asia.
PROCEQ Asia Pte Ltd | 1 Fusionopolis Way #20-02 Connexis South Tower | Singapore 138632
Phone +65-6382-3966 | Fax +65-6382-3307 |
© Copyright PROCEQ 2005